Customer Message - Stay-At-Home Order


Automotive Repair is Considered an Essential Business.

Dear Customers,

As you're probably aware, Wake County issued a stay-at-home order effective 5 p.m. Friday, March 27, 2020 and the State followed suit effective 5 p.m. Monday, March 30. What does that mean for us? According to the exemptions of the order, automotive repair is considered an essential business which means we will remain open for business until further notice.

An essential business, as described by Section 2. COVID-19 Essential Businesses and Operations, is a business that is necessary to the infrastructure of the State and nation, and to the day-to-day life of North Carolinians. These businesses include gas stations and businesses needed for transportation including: Gas stations and auto supply sales, tire, auto repair, roadside assistance and towing services, farm equipment, construction equipment, boat repair, bicycle shops, and related businesses.

In times like this, we need our vehicles to be reliable more than ever to get to the doctor, pharmacy, grocery store, work if necessary, and to check-in on loved ones. We will continue to monitor the impact of COVID-19 and maintain our social distancing services to ensure the health and safety of our customers and team members during this time.

No Contact Drop Off and Pickup Options Available

If you need to drop your vehicle off for service, there's no reason to enter the shop if you prefer not to.

> Drop Off: Use the night drop box to leave your vehicle for service. Call to let us know you have dropped off your vehicle and we will handle the rest.

> Pickup: Use our lock box system pickup your vehicle. Call to let us know you'd like to pickup your vehicle using the lock box and we will instruct you on how to access your keys.

> Loaner vehicles available for major services if you need a vehicle while yours is being serviced.

Complimentary Vehicle Pickup and Drop Off

If you live within a 10-mile radius of our shop locations, call us and we will coordinate a time for the pickup of your vehicle for service, and will drop it off when it's finished.

All interactions can be handled via phone, email, or text. Payments can be processed over the phone and we will issue a receipt however you prefer to receive it.

The health and safety of our customers and team members, along with the cleanliness of our shops is always our number one priority. We are exceeding our standards during this time to keep a safe environment for all parties. How are we protection our team members and customers during this time?

> All team members are having their temperature taken and recorded upon entering the shop. While performing job objectives we are remaining at least 6 feet from one another as much as we are able.

> We have educated all team members that all doorknobs, surfaces, and equipment are frequently sanitized and disinfected, especially areas that are touched often,

> All Technician's and team members that encounter your vehicle are required to wear gloves and disinfect surfaces before and after they have been touched.

> We advise that any team member who is feeling unwell or experiencing flu-like symptoms, stay home. That also goes for customers, if you aren't feeling well, please contact us and we will be happy to reschedule your appointment.

If your vehicle is due for service, don't hesitate to contact us today!

For more information regarding the recent order made by Wake County, visit the following link For information on business guidelines visit

As small business owners, it's our responsibility to be here for the needs or our customers, team members, and communities. Please let us know if there is anything we can do for you during this time.